Delivery Charges

Orders exceeding £95 are shipped at no cost to any UK mainland location through a secure and traceable delivery service. Orders under this amount will be subject to a £6.95 delivery fee.*

*Please be aware that due to increased import costs, the free UK mainland delivery is no longer available for any Casamance Wallpaper.

Orders to UK delivery address containing only samples will be billed p&p at the following rate:

1 x Sample = £1.50

2 x Samples = £0.50

3 x Samples = £0.50

4 or more x Samples = £3.50

 
Deliveries to locations beyond the UK mainland will be subject to extra delivery fees, as illustrated below:

Northern Ireland: £25

Isle of Wight: £14.95 or free on orders over £195*

Channel Isles: £14.95 or free on orders over £250*

Isle of Man: £14.95 or free on orders over £250*

Scottish Highlands, Islands & Remote Areas: £14.95 or free on orders over £225*

*Unfortunately, we can no longer provide free delivery for any Casamance Wallpaper due to rising import costs.

If you want your items shipped to an address outside the UK, first check the product's availability in your region. Visit the product page and review the "Delivery:" information. This section indicates which regions the product can be shipped to. For instance, "Within UK & EU only" means that shipping to regions outside the EU is not permitted due to restrictions set by the brand owner.

Assuming the item you want to buy is available in your area, you can add it to your basket. To see the delivery charge for your region, go to the basket page and select your country.

Delivery information

Orders can be placed on our website 24/7, 365 days a year. However, please note that our offices are open from Monday to Friday, 8am to 4pm, and orders will only be processed during these hours. We also close for all UK public holidays.

Delivery charges are automatically computed and added at checkout. Please confirm you are satisfied with them before finalise your order.

Our goal is to dispatch orders promptly, typically within 1-3 working days of receiving your order. However, some products may take longer to arrive. For an approximate dispatch time, please refer to the product detail page of the item in question. Alternatively, feel free to email or call us for an estimate.

DPD Local handles most of the deliveries, utilizing their industry-leading Predict service. This service provides parcel recipients with a one-hour delivery window, which is communicated via SMS and email, eliminating the need to wait all day. Additionally, it allows recipients to track their delivery in real-time, right down to a final 15-minute timeslot.

DPD Local is committed to keeping customers informed throughout the delivery process and maximizing choice and convenience. They offer a range of options for the day of delivery and the night before, enabling customers to receive their goods in the most suitable way. If rescheduling is needed, the options include:

• Selecting an alternative delivery date
• Opting for delivery to a nominated neighbour
• Having the parcel left in a specified safe place
• Collecting the parcel from your local DPD Pickup Shop

Sample deliveries will be sent via second class post. Depending on the demand when the order is received, it may take up to 7 working days for the samples to arrive. Please note that some samples are not kept in stock. In such cases, we will arrange for the sample to be shipped directly to you from the manufacturer.

Please be aware that dispatch times are merely estimates and not guaranteed, so they should only be used as a reference. If you have a specific deadline, we strongly recommend contacting us before placing your order to verify the current lead times.

We recommend not scheduling decorators until after your items have been delivered. We cannot be held accountable for any fees incurred due to decorator cancellations.

Upon Receipt

We purchase all goods directly from the manufacturers and receive them in sealed packaging. As a result, we're unable to inspect them at our premises before dispatch to guarantee they meet high-quality standards and are fit for purpose. Therefore, we advise you to examine all products for colour, design, quality, and any imperfections. Please reach out to us immediately if you encounter any issues with your wallpaper.

Before cutting or hanging wallpaper, certain aspects need to be verified. This is because most wallpaper manufacturers do not accept any claims once a length of the product has been cut or hung. Please note that we will not refund any costs related to the labour involved in hanging these wallpapers.

Online Returns Policy (Different from Showroom Returns Policy *see bottom of page)

We offer returns up to 30 calendar days from the date of receipt. If you wish to return within 14 calendar days refer to our standard returns section below, if you return after this time but within 30 calendar days of receiving the goods please refer to the extended returns section.

Please note we are unable to accept returns on items that have been made especially for you, items that have been cut to order, or part orders of wallpaper. this includes Little Greene paint, as all Little Greene paint is tinted to order.

Standard Returns - If you change your mind within 14 calendar days of receipt

We hope you are pleased with your purchase; however, in the unlikely event that you are not completely satisfied with your order we will be happy to offer either an exchange for an alternative product or a refund if you prefer, provided that the goods are not:

• Part orders of wallpaper. (For example - due to overestimating how much was required)
• Samples - sorry, we offer no refunds on samples purchased.
• In a used or unsaleable condition.
• Cut length fabrics
• Little Greene Paint, as all Little Greene paint is tinted to order.

If you wish to return your order we must receive notification within 14 calendar days from receipt of your goods, and goods must be received back within 14 calendar days from notifying us. 

If you wish to return/exchange your products you must ensure that they have not been used, as goods returned must come back to us in a fully resalable condition which includes the product labels, this does not affect your statutory rights for faulty products. 

If you cancel part of your order which was subject to a conditional Sale, Promotion or Free Delivery offer, the Sale, Promotion or Free Delivery offer may cease to apply. If you subsequently return any items, we reserve the right to charge you for the discount you received as part of any conditional Sale, Promotion or Free Delivery offer. 

We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.

Please note the buyer is responsible for returning products and this must be done at the buyers cost.

Extended returns - If you change your mind after 14 calendar days of receipt and before 30 calendar days from receipt

If you received your items more than 14 calendar days ago (but no longer than 30 calendar days ago), you can still return them as long as they are unused and in a resalable, as-new condition within original packaging.

Any returns within this extended return period will incur a restocking charge of 25% of the value of the goods.

As per our standard returns, items exempt (e.g. part orders of wallpaper, samples, cut length fabric, Little Greene Paint) will not be considered for a return. The restocking charge will be calculated after recalculations of any sale, promotional offer or free delivery offers.

We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.

Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any outbound delivery charge as the Consumer Contracts Regulation no longer applies to returns which take place after 14 calendar days.

*When you buy online or by phone, you have additional rights as a consumer under the Consumer Contracts Regulations (Excluding customers outside the EU). This means if you as the purchaser notify us of your wish to return an item within 14 calendar days of receiving it, we’ll refund you for both the purchase price and the outbound delivery charge (This does not include the cost of returning the goods). Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused. This does not apply if you have purchased too many rolls/packs and wish to return an unused item.

Faulty Goods

In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the product clearly showing the fault along with all the product labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

Where Can You Return Goods To

Please note that all exchanges / refunds must be made through our online customer services department. Refunds cannot be made through our showroom under any circumstances.

Please note you can only return goods that you have purchased online; our showroom has their own returns procedure.

When returning goods in any of the above circumstances please contact us first either by e-mail sales@decorsupplies.co.uk or telephone 01543 263327.

Please state your order number, date of receipt, and the reason for returning the product and whether you would like a refund or a replacement product.

If you are returning products please send them to:

Decor Supplies,
Unit 23 Britannia Way,
Britannia Enterprise Park,
Lichfield,
Staffordshire,
WS14 9UY.

This is our address for returns and any other communication. 

Showroom Returns Policy

We offer either an exchange or a credit note on items which are returned within 30 calendar days from the date of receipt. If you choose a credit note, the credit note does not have an expiry date.