Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 9am until 5pm so orders will only be processed during these times. Please note we do close for all UK public holidays.
Delivery charges are automatically calculated and applied at the checkout so please ensure you are happy with them before placing your order.
Orders to all destinations on the UK mainland will usually be delivered within 2-3 working days of us receiving your order, however some products do take longer to arrive, please either check on the product detail page for the item in question for approximate dispatch time or your welcome to e-mail or call us for an estimate.
We also deliver to over 60 international destinations at very competitive prices, please visit our cart page to see if we deliver to your location and to obtain a shipping price.
The majority of deliveries are by courier. The courier company normally requires a signature upon delivery however some items can be left with neighbours or a secure location if authorised . Alternatively we are able to deliver items to work addresses etc.
Sample deliveries are as above, except that the samples will be dispatched by first class post and depending on demand at the time of receiving the order may take up to 7 working days to arrive. Please also note some samples are not kept in stock, when this is the case we will order the sample to be posted directly to you from the manufacturer.
Please note dispatch times are only estimates and are not guaranteed and as such should only be used as a guide. If you do have a deadline in mind we do always advise to contact us before placing the order so we can check the current lead times.
We advise that you do not book decorators until your goods have been delivered; we are not responsible for any cancelled decorator fees.
All goods are bought direct from the manufacturers and arrive with us in sealed packaging so we are unable to check at our premises before despatch to ensure they meet high quality standards and are fit for purpose. So we recommend you check all products for colour, design and quality, or imperfections. Please contact us immediately if you find any problems with your wallpaper.
With wallpaper these things must be checked before cutting or hanging the rolls, as most wallpaper manufacturers will NOT accept any claims after hanging or cutting one length of the product. We will NOT refund any amount of money for labour spent or incurred in hanging these wallpapers.
We hope you'll be pleased with your purchase. If you wish to return anything bought from our online shop www.decorsupplies.co.uk, we'll be happy to refund or exchange a product providing it's in fully resaleable condition. Returns should be made within 30 days of purchase and in original, undamaged packaging.
Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any outbound delivery charge (except where goods are received faulty or when the Consumer Contracts Regulations apply*).
*When you buy online or by phone, you have additional rights as a consumer under the Consumer Contracts Regulations (Excluding customers outside the EU). This means if you as the purchaser notify us of your wish to return an item within 14 working days of receiving it, we’ll refund you for both the purchase price and the outbound delivery charge (This does not include the cost of returning the goods). Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused. This does not apply if you have purchased too many rolls/packs and wish to return an unused item.
In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the product clearly showing the fault along with all the product labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Please note that all exchanges / refunds must be made through our online customer services department. Refunds cannot be made through our showroom under any circumstances.
Please note you can only return goods that you have purchased online; our showroom has their own returns procedure.
When returning goods in any of the above circumstances please contact us first either by e-mail firstname.lastname@example.org or telephone 01543 268907. Please state your order number, date of receipt, and the reason for returning the product and whether you would like a refund or a replacement product.
If you are returning products please send them to:
Unit 23 Britannia Way,
Britannia Enterprise Park,
This is our address for returns and any other communication.